Last updated on February 21, 2024

These are the rules for the services you can use through our mobile app (the “My Heartspace App”) and our website at (the “Website”). Every time you use the My Heartspace App or the Website, you agree to these rules and all other applicable laws and regulations related to our services. Please take a moment to carefully read these rules before using our services. They constitute a legal agreement between you and us, My Heartspace (part of Dear Jula BV), a company registered in the Netherlands.

Our Privacy Policy also contains important information you need to be aware of. It describes how we will collect, process, and use your information, including personal data as defined in the General Data Protection Regulation.

You can only continue to use our services if you agree to these rules and understand how we will use your information.

We may change these rules at any time and notify you of the updated version. Sometimes, updates for the My Heartspace App may be released through your app store provider. Depending on the update, you may not be able to use the My Heartspace App until you have downloaded the latest version and accepted the new rules.

Access to the Website

Access to the website: You affirm that you’re 17 years or older and legally capable of making a binding agreement with us. If you’re under 18, please get permission from your parent or legal guardian.

You guarantee that you either own the device where you’ve downloaded our app and accessed our services or that you’ve received permission from the device owner to do so. You take responsibility as per these terms for using the app on any device, regardless of ownership. Additionally, you agree that we won’t be held responsible if someone else accesses any of your information through our app, like in the case of device sharing or making it accessible to others.

We reserve the right to restrict, suspend, or terminate access to the Website at any time and for any reason without prior notice.

Privacy Policy

Privacy Policy: Your privacy is important to us. Please read our Privacy Policy here to understand how we collect, use, and protect personal data.

Usage Restrictions

Usage Restrictions: You agree not to use the Website for any unlawful or unauthorized purposes. You will comply with all applicable laws and regulations. You agree not to distribute viruses, malware, harmful code, or any other malicious software on the Website.

Intellectual Property

Intellectual Property: All content on the Website, including but not limited to text, images, logos, videos, and software, is protected by copyrights and other intellectual property rights. It is not permitted to copy, reproduce, distribute, or use this content in any manner without our written consent.


Liability: We strive to provide accurate and up-to-date information on the Website, but we do not guarantee the accuracy, completeness, or timeliness of the information. We are not liable for any damages resulting from your use of the Website or reliance on the provided information.

Delete the account

Delete the account: If, at the request of the next of kin or the user, the app needs to be deleted, we will permanently delete all data within the account (including created moments, scheduled moments, photos, and contact details). This also means that money deposited for the purchase of products in the future will not be refunded.

Changes to the Terms

Changes to the Terms: We reserve the right to modify these Terms at any time. Any changes will be published on the Website and will be effective from the date of publication.

Applicable Law

Applicable Law: These Terms are governed by Dutch law. Any disputes arising from or related to these Terms will be submitted to the competent courts in the Netherlands.


Questions, comments and requests regarding our terms and conditions are welcomed and should be sent to [email protected].